In the hospitality industry — hotel and resort properties, cruise lines, amusement parks — success is typically measured by how fast a task can be performed for a guest. Employee-to-employee communication is essential in providing rapid and interactive guest assistance. Walkie-talkies and cell phones are often too expensive, unreliable, and do not meet the instant nature required for task resolution. Since the industry is highly competitive, a satisfied customer is more likely to be a repeat customer.

The Vocera Communications System is able to meet both ROI and customer satisfaction by providing a hands-free, voice-controlled device that allows instant communication throughout an entire property. Using a Wi-Fi network and voice-recognition technology, the Vocera Badge allows secure, two-way conversations so critical answers and services can be provided instantly to guests. And, faster responses to customer requests improve overall guest satisfaction ratings.